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January 22, 2009
12:30pm - 2:00pm Pacific / 3:30pm - 5:00pm Eastern
PDF
Description
The art and practice of dialogue building is the act of engaging conflict with curiosity and compassion instead of distaste and anxiety. It's the act of transforming difficult conversations into better decisions, healthier work relationships, and stronger organizations. In this telesalon, we’ll explore these aspects of managing difficult conversation at work:
- What makes a difficult conversation effective and successful.
- Why avoidance can increase conflict and create unhealthy organizational dynamics.
- How to de-escalate hot-under-the-collar conversations.
- When to intervene and when to let staff work things out on their own.
- How to discuss life-altering conversations, including those related to downsizing and scaling back operations during a recession.
About the Presenter
Dr. Tammy Lenski teaches individuals and groups how to untangle disagreements and build dynamic personal and professional partnerships by engaging conflict effectively. Tammy has taught mediation and conflict resolution to hundreds of bachelor’s, master’s and doctoral students; trained workplace teams throughout the U.S.; coached executives, senior teams and couples in the art of effective conflict resolution; and mediated complex business, workplace, and family disputes. Her award-winning blog, ConflictZen.com, offers conflict resolution tips and strategy to thousands of readers worldwide.
Logistics
- The
teleconference salon will be recorded in MP3 format and available for
download on the NAMAC website. Participation in the salon implies
consent for your voice to be recorded and distributed in this manner.
- Space is limited to the first 30 NAMAC members who RSVP. Maximum two members per organization.
- Once
you’ve been confirmed as a participant, you will be sent the dial-in
number for the teleconference and a unique access code.
- Participants are responsible for their own long distance charges associated with the salons.
To subscribe:
Send an email to dan (at) namac.org with your name, title, and organization.
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